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Technical Support (Pitch and MUGA Installations)

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Posted: 04 May 2017

TigerTurf UK, the UK's leading manufacturer of artificial grass for sports, leisure and landscape installations is looking to recruit a Technical Support person for sports pitches and MUGA installations.

The Technical Support role will be responsible for implementing TigerTurf's after-sales program of pitch inspections and reporting. This is a field based role and will encompass travelling to TigerTurf pitch installations across the whole of the UK. The person in the role will build strong relationships with clients, contractors, Test houses, maintenance companies and other relevant people within the Sports industry, and report directly to TigerTurf's National Framework Manager.

More specifically, the Technical Support role will carry out pitch inspections, produce service plans and feedback documents for clients, as well as monitoring the on-going maintenance programs and reporting back on a regular basis. From time to time, the Technical Support role may also be required to visit and resolve issues at other installations, including Landscape and Education.

Person specification:

•    Credible, enthusiastic, with a tenacious desire to resolve customer and client issues
•    Knowledge and understanding of the sports industry – ideally from the aspect of synthetic pitches
•    Competent in testing, fault finding and capable of offering solutions
•    Highly organised and with an ability to produce accurate and timely reports for the Sales Manager (Framework) and wider TigerTurf team
•    Confident at communicating with clients and offering advice
•    An ability to work with urgency and pace
•    Comfortable with extensive travel, and prepared for nights away from home
•    Computer literate, adept at Word, Excel, PowerPoint and Outlook
•    Someone who will embrace TigerTurf’s values of providing a world-class level in customer service
•    Possessing a full, clean driving license

Location: Mobile based to cover UK, but with easy access to TigerTurf’s factory near Kidderminster

Hours: Full time

Contract Type: Permanent

Salary: Competitive salary, plus bonus

Application Close Date: Friday 26 May

Anyone interested in this role should apply via email to Roy Lavery,  National Framework Manager, and include an up-to-date CV at r.lavery@tigerturf.com