SAPCA | Project Registration Client Feedback Form

Pitch & Track Registration Scheme

Client Feedback Form

Once your project is complete, please complete the form below with your comments and opinions
on the performance of the contractor.

You will need to enter a project identification number.

This will have been provided in the pack sent to you when the project was registered.

If you do not have this number to hand please call 024 7641 6316 or e-mail info@sapca.org.uk

Project Details Project name: Unique project identification number: Client name: Client contact name (you): Client contact position (your job title): Contractor company name:

Client Feedback The quality of the finished work was good:

Agree Strongly Agree Neutral Disagree Disagree Strongly

Please comment further if you wish

Contractor staff were polite, friendly,
professional and competent:

Agree Strongly Agree Neutral Disagree Disagree Strongly

Please comment further if you wish

Communication from the
contractor was satisfactory:

Agree Strongly Agree Neutral Disagree Disagree Strongly

Please comment further if you wish

Problems arising during the project were dealt
with in a timely and satisfactory manner:

Agree Strongly Agree Neutral Disagree Disagree Strongly

Please comment further if you wish

The contractor operated a safe site:

Agree Strongly Agree Neutral Disagree Disagree Strongly

Please comment further if you wish

The project was completed on time:

Agree Strongly Agree Neutral Disagree Disagree Strongly

Please comment further if you wish

Snagging items were dealt with satisfactorily:

Agree Strongly Agree Neutral Disagree Disagree Strongly

Please comment further if you wish

Is there a programme for dealing with
outstanding snagging items?

N/A Yes No

Have you (the client) been given
an operations manual for the project?

Yes No

Have you (the client) been given
a maintenance demonstration?

Yes No

Do you (the client) have
suitable maintenance equipment?

Yes No

I was happy with the performance of the consultant:

N/A Agree Strongly Agree Neutral Disagree Disagree Strongly

Please comment further if you wish

Have you any other comments you
would like to make?

Please enter any further comments here